If either of these programs is installed on your computer and you didn't install them yourself — or someone convinced you to install them — your system may already be compromised.
(818) 574-8240 Don't wait. Don't Google it. Don't try to fix it yourself. Just call.A Remote Access Trojan (RAT) gives an attacker full, silent control of your computer. They can see your screen, move your mouse, open your files, and operate your machine as if they were sitting right in front of it — and you may never know it's happening.
We've now seen multiple clients compromised through ScreenConnect and GoTo Resolve — legitimate remote support tools that were weaponized by attackers. The victims didn't do anything "wrong." They were tricked by someone who sounded professional and convincing.
This is not hypothetical. These are things that happen once a RAT is on your machine:
Saved passwords, autofill data, browser sessions — all accessible. Banking, email, everything.
They can silently activate your camera without triggering the indicator light on many systems.
Private conversations, phone calls on speaker, meetings — they can record everything.
Every keystroke, every website, every file you open. They see what you see — in real time.
They don't need you to be at the keyboard. Late at night, your machine could be working for them.
If you've ever logged into your bank, brokerage, crypto, or PayPal on this machine — assume they have access.
Business plans, contracts, client lists, proprietary documents — anything on your hard drive can be copied and exfiltrated.
Family photos, private documents, tax returns, medical records — they can download everything to their own servers.
If your email is logged in, they can send messages from your account — to your contacts, your clients, your bank — and you won't know until it's too late.
Simply removing ScreenConnect or GoTo Resolve does not undo the damage. The attacker may have installed additional backdoors, stolen credentials, or planted malware that persists even after uninstall. Poking around an infected system can actually make forensic recovery harder. Shut down, unplug, and call.
You just got scammed by someone who pretended to help you. I understand if trust is low right now. That's why I follow a strict identity verification process:
Step 1: You call me. We talk by phone so you can hear a real person, ask questions, and feel comfortable before anything else happens.
Step 2: Before any remote support begins, we do a live video call via FaceTime or a secure video platform. You will see my face. You will know exactly who is helping you. This is mandatory — I require it for your protection and mine.
Step 3: You can verify me through my public Seth Wiseman — Business Consultant Facebook page, where this ad originated. Same face, same name, same person.
Whether you work with me or another qualified cybersecurity professional, these are the general steps involved in recovering from a RAT attack. I'm sharing this so you understand the scope of what's needed — this is not a quick fix.
Important files need to be backed up to external media — but carefully, because some files could be infected. This requires knowing what's safe to keep.
The operating system must be wiped and reinstalled from a verified, trusted source. You cannot trust the existing install — you don't know what's been modified.
Before restoring anything, every file should be scanned and verified. You don't want to reinfect a clean machine by restoring compromised data.
Only verified-clean files get put back on your machine. Applications get reinstalled fresh from official sources.
Start with the most critical: email, banking, financial accounts, and anything with two-factor authentication. Then work through everything else. Use a password manager going forward.
If you didn't have 2FA on your accounts before, now is the time. If you did, your 2FA may have been compromised and needs to be reset.
For weeks and months after, watch your bank statements, credit reports, and email accounts for anything unusual.
The steps above are provided for informational and educational purposes only. Every situation is different. Following these steps on your own is at your own risk. Improperly backing up data could preserve malware. Reinstalling from the wrong media could reinfect your system. Missing a compromised account during password changes leaves you vulnerable.
This is not a simple "run antivirus and you're good" situation. A RAT attack is a serious security breach that can have lasting consequences for your finances, privacy, and identity. We strongly recommend working with a qualified cybersecurity professional who can assess your specific situation and guide the recovery properly.
Neither Seth Wiseman, WiseTechySolutions.com, nor any affiliated party assumes liability for any actions taken based on the general information provided on this page. This is not a substitute for professional assessment and remediation.
Not sure if this applies to you? Here are some signs that your computer may have been compromised by a RAT:
Especially if someone else asked you to install it, or you don't remember installing it.
They may have said they were from Microsoft, your ISP, or a security company.
You've seen your mouse move or programs open without you touching anything.
New software you didn't install, or system settings that changed without your input.
Even once, even briefly. If someone connected remotely, they could have planted a RAT in seconds.
Password reset emails you didn't request, unfamiliar logins, or charges you don't recognize.
Business consultant and cybersecurity professional helping individuals and businesses recover from cyberattacks and build stronger defenses. When you call, you're talking to me directly — not a call center, not a chatbot, not an outsourced help desk.
The longer a compromised machine stays on and connected, the more damage can be done.
Call (818) 574-8240 Now Phone call first. Video verification before any remote support. No exceptions.